Chicopee Office: 413-592-8118 | Brimfield Office: 413-245-6864

Meet the Team

Meghan Harnois, Assistant CSR

P)  413.366.5180

Meghan is the first face you will see when walking into FAIA and doesn’t think twice about helping our clients. She loves to laugh, and her favorite show is The Goldbergs. When not at work, she enjoys being with her family and grabbing a bite at 99 Restaurant.

Ginger Marszalek, Commercial Lines Account Manager

P) 413.366.5186

Ginger has been in the insurance industry her entire working life with experience in both commercial and personal lines. She enjoys eating at the Munich Haus located in downtown Chicopee because of their delicious pierogi’s.  Ginger also likes to bake and crochet.

Favorite quote: “Don’t take life to seriously, you never get out of it alive!” – Bugs Bunny

Tracy Kroll, Commercial & Personal Lines Account Manager

P) 413.752.1461

Tracy has 22-years of property and casualty experience under her belt. She enjoys the Olive Garden (never ending bread sticks!) and watching Seal Team. Her favorite book is Maximum Ride

Favorite quote: “Enjoy life and remember, don’t count the days, make the days count”

Jeanne Jackson, Assistant CSR

P) 413.752.1463

Jeanne has worked with the Brimfield team for over eight-years helping clients get the best insurance coverage that fits their needs. She enjoys a good meal at Enrico’s on any given night. Her favorite book is the Oregon Trail.

Favorite quote: Surrender to what is, let go of what was and have faith in what will be.”

Theresa L. Kelly, Personal Lines Account Manager

P) 413.366.5189

Theresa has worked in the insurance industry for over 30 years and truly believes her clients come first.  She loves helping her people overcome challenges and advocating on their behalf.  You can find her eating at the Westwood Tavern, reading murder mysteries, and hanging out with her three dogs.

Favorite quote: “It is what it is. Do not look back you are not going that way.”

Aubrie Murphy, Personal Lines Account Manager

P) 413.752.1462

Aubrie grew up in the woodsy town of Charlton, MA and loves staying local. She’s been in insurance since 2016. She was married in 2018 and loves spending time with her husband and son. In her free time, Aubrie enjoys cooking and sharing her creations with loved ones. You can find her watching any of the Marvel movies.

Favorite quote: “Blood doesn’t make family, love does.”

Sharon Morin, Commercial & Personal Lines Account Manager

P) 413.752.1460

Sharon has worked in the property and casualty insurance industry since 1987. She loves the movie A League of Their Own and the show Bones. You can find her enjoying a meal at Hanna Devine in Ware, MA or reading anything by James Patterson. Fun Fact: Sharon has a silver medal in softball

Favorite quote: “Family is not an important thing, it’s everything.”

Kristie Learned, Personal Lines Account Manager

P) 413.366.5192

Kristie has been in the insurance industry for over 12-years handling auto, home, liability, and life insurance. She strives to ensure her service and attention to detail wows her clients. Her favorite shows include Law and Order, Criminal Minds, and This Is Us. She loves spending time with her husband, Jarrod, and their 4-year-old.  They are usually at home watching movies or playing at a park.

Mia Vatrano, Personal Lines Account Manager

P) 413.366.5182

Mia has been working at First American for two years but has been in the insurance industry since 2010. She began her career in lawyer’s professional liability and soon transitioned into personal lines. Mia enjoys watching anything on the food network, and her favorite local restaurant is Milano’s.

Favorite quote: “It always seems impossible until it is done.”

Management

Corey Murphy, Owner

P) 413.592.8118

Corey started in the insurance industry in 1998 and earned his license in 1999. He then went on to receive his CISR designation in 2005, and his CIC designation in 2005. Corey likes to grab a bit at the Frontera Grill. His favorite shows include Cheers and Hawaii Five-O.

David MatoskyCRM, Operations Director

P) 413.592.8118

David is approaching 30-years in the insurance industry, specifically product and risk management. He appreciates a good classic comedy movie, especially the ones from the ’70s through the ’90s.  You can find him enjoying a meal at Milano’s’ or Red Rose Pizza.

Favorite quote: “Wherever you go, there you are.”

Julianne Rossi, Human Resources/ CMS Associates, Claims

P) 413.366.5193

Julianne has been with FAIA for almost 30-years. As part of her role in Human Resources, she makes sure the right people are in the right seats for their jobs. You can find her riding her bike or enjoying a slice at Village Pizza. Fun fact: Her favorite book is Angels & Demons, Dan Brown.

Favorite quote:  “Two roads diverged in a wood, and I—took the one less traveled by,/And that has made all the difference.” – Robert Frost

Kelli White, FAIA Team Supervisor

P) 413.592.8118

Kelli is a licensed P&C insurance professional with over ten years of experience servicing clients in Massachusetts and Connecticut. She prides herself on understanding her clients and finding solutions to meet the needs of them and their families. Kelli keeps it local at The Federal in Agawam, MA, and her favorite movies are The Scream Trilogy. Fun fact: she doesn’t like whipped cream or pancakes.

Noni Moran, CMS Associates, Claims

P) 413.592.8118

Noni has been with FAIA for 22-years, working hard to ensure our CMS and workers’ compensation division runs smoothly. She has met many great people working in insurance and has learned a lot. She loves a tasty snack at Casa de Lisa and enjoys watching movies like The Irishman.

Favorite quote: “Life Goes On”

Administration and Sales

Alicja Modzelewski, Finance

P) 413.592.8118

Alicja has been with FAIA for 18 years. She ensures all our finances and payments are correctly accounted for and processed. She also maintains accurate financial files for management and outside accountants.  She enjoys traveling, reading, and spending quality time with friends and family. Her favorite local restaurant is the Delaney House.

Favorite quote: “If you’re going to be thinking anyway, you might as well think big.”

Katelyn Morgan, Marketing & Communications Manager

P) 413.592.8118

Katelyn has over 15-years of experience in marketing & communications, spending much of her career in healthcare. She enjoys taking a creative vision and promoting brand messaging using high impact special events and multi-channel campaigns. She is a big soccer fan and loves being outside. Her favorite food is bbq.

Favorite quote: “Life is short, eat the cake.”

Amybeth Perry, Insurance Processor

P) 413.592.8118

Amybeth hails from the banking and business consulting sector, where she spent 17-years in compliance excellence, coaching, and customer service. Fun fact: She is named after two main characters in the book Little Women by Louisa May Alcott, which is also her favorite novel.

Favorite quote: “If you can dream it, you can do it”  – Walt Disney

Jenna Dziok, CMS Associates, Medical Adjuster

P) 413.592.8118

Jenna has been in the insurance industry for 15 years. She learned the ropes as a receptionist and worked her way through the agency to learn each department.  She takes pride in knowing she is helping her clients by resolving problems for them and guiding them the best she can. You can find her enjoying pasta alfredo at Milano’s in Chicopee. A few of her favorite shows are Investigation Discovery Channel, and her go-to movies are Radio, Remember the Titans, and Green Mile

Favorite quote: “Every day is a chance to be better than the day before”

Erica Estrella, Office Assistant

Erica started out working in claims for personal and commercial auto, and liability as well as workers comp. She was able to translate calls for claims for Spanish speaking customers.  The best part of her is the mix of working independently but also being part of a great team of people who are smart, dedicated hard workers. When she isn’t working you can find her enjoying the great outdoors. Spending time with her family, and playing video games. Her favorite TV shows are The Simpsons & American Dad and her favorite food is sushi from Blue Water Sushi in Ludlow.