Meet the Team
Meghan Harnois, Assistant CSR
Meghan is the first face you will see when walking into FAIA and doesn’t think twice about helping our clients. She loves to laugh, and her favorite show is The Goldbergs. When not at work, she enjoys being with her family and grabbing a bite at 99 Restaurant.
Kristie Learned, Personal Lines Account Manager
Kristie has been in the insurance industry for over 12-years handling auto, home, liability, and life insurance. She strives to ensure her service and attention to detail wows her clients. Her favorite shows include Law and Order, Criminal Minds, and This Is Us. She loves spending time with her husband, Jarrod, and their 4-year-old. They are usually at home watching movies or playing at a park.
Jason Gilow, Account Executive
Jason has been in the insurance industry for seven years. He loves interacting with clients, and it is rewarding for him to help others solve their insurance problems and surpass their expectations. He is a huge football fan and is part owner of his hometown team! When Jason is not at the agency, he likes riding his Harley or working for the Worcester Bravehearts as the public address announcer and loves traveling with his wife and two kids.
Tracy Kroll, Commercial & Personal Lines Account Manager
Tracy has 22-years of property and casualty experience under her belt. She enjoys the Olive Garden (never ending bread sticks!) and watching Seal Team. Her favorite book is Maximum Ride
Favorite quote: “Enjoy life and remember, don’t count the days, make the days count”
Jeanne Jackson, Assistant CSR
Jeanne has worked with the Brimfield team for over eight-years helping clients get the best insurance coverage that fits their needs. She enjoys a good meal at Enrico’s on any given night. Her favorite book is the Oregon Trail.
Favorite quote: “Surrender to what is, let go of what was and have faith in what will be.”
Theresa L. Kelly, Personal Lines Account Manager
Theresa has worked in the insurance industry for over 30 years and truly believes her clients come first. She loves helping her people overcome challenges and advocating on their behalf. You can find her eating at the Westwood Tavern, reading murder mysteries, and hanging out with her three dogs.
Favorite quote: “It is what it is. Do not look back you are not going that way.”
Aubrie Murphy, Personal Lines Account Manager
Favorite quote: “Blood doesn’t make family, love does.”
Brendan Shunaman, Personal Lines Account Manager
Barbara Surprenant, Assistant Client Service Rep
Barbara has worked in insurance for over eight years and her favorite part of her job is client service sand helping others. When she isn’t working you can find her sewing, gardening, and spending time with her family. She also enjoys entertaining. A few of her favorite shows include Grace & Frankie, 90 Day Fiancé, and Schitts Creek.
Mia Vatrano, Personal Lines Account Manager
Mia has been working at First American for two years but has been in the insurance industry since 2010. She began her career in lawyer’s professional liability and soon transitioned into personal lines. Mia enjoys watching anything on the food network, and her favorite local restaurant is Milano’s.
Favorite quote: “It always seems impossible until it is done.”
Corey Murphy, Owner
Corey started in the insurance industry in 1998 and earned his license in 1999. He then went on to receive his CISR designation in 2005, and his CIC designation in 2005. Corey likes to grab a bit at the Frontera Grill. His favorite shows include Cheers and Hawaii Five-O.
David Matosky, CRM, Operations Director
David is approaching 30-years in the insurance industry, specifically product and risk management. He appreciates a good classic comedy movie, especially the ones from the ’70s through the ’90s. You can find him enjoying a meal at Milano’s’ or Red Rose Pizza.
Favorite quote: “Wherever you go, there you are.”
Julianne Rossi, CMS Associates, Claims Director
Julianne has been with FAIA for almost 30-years. As part of her role in Human Resources, she makes sure the right people are in the right seats for their jobs. You can find her riding her bike or enjoying a slice at Village Pizza. Fun fact: Her favorite book is Angels & Demons, Dan Brown.
Favorite quote: “Two roads diverged in a wood, and I—took the one less traveled by,/And that has made all the difference.” – Robert Frost
Kelli White, FAIA Team Supervisor
Kelli is a licensed P&C insurance professional with over ten years of experience servicing clients in Massachusetts and Connecticut. She prides herself on understanding her clients and finding solutions to meet the needs of them and their families. Kelli keeps it local at The Federal in Agawam, MA, and her favorite movies are The Scream Trilogy. Fun fact: she doesn’t like whipped cream or pancakes.
Administration and Sales
Alicja Modzelewski, Finance
Alicja has been with FAIA for 18 years. She ensures all our finances and payments are correctly accounted for and processed. She also maintains accurate financial files for management and outside accountants. She enjoys traveling, reading, and spending quality time with friends and family. Her favorite local restaurant is the Delaney House.
Favorite quote: “If you’re going to be thinking anyway, you might as well think big.”
Amybeth Perry, Insurance Processor
Amybeth hails from the banking and business consulting sector, where she spent 17-years in compliance excellence, coaching, and customer service. Fun fact: She is named after two main characters in the book Little Women by Louisa May Alcott, which is also her favorite novel.
Favorite quote: “If you can dream it, you can do it” – Walt Disney
Jenna Dziok, CMS Associates, Medical Adjuster
Jenna has been in the insurance industry for 15 years. She learned the ropes as a receptionist and worked her way through the agency to learn each department. She takes pride in knowing she is helping her clients by resolving problems for them and guiding them the best she can. You can find her enjoying pasta alfredo at Milano’s in Chicopee. A few of her favorite shows are Investigation Discovery Channel, and her go-to movies are Radio, Remember the Titans, and Green Mile
Favorite quote: “Every day is a chance to be better than the day before”
Erica Estrella, Office Assistant
Erica started out working in claims for personal and commercial auto, and liability as well as workers comp. She was able to translate calls for claims for Spanish speaking customers. The best part of her is the mix of working independently but also being part of a great team of people who are smart, dedicated hard workers. When she isn’t working you can find her enjoying the great outdoors. Spending time with her family, and playing video games. Her favorite TV shows are The Simpsons & American Dad and her favorite food is sushi from Blue Water Sushi in Ludlow.