Chicopee Office: 413-592-8118 | Brimfield Office: 413-245-6864

CHICOPEE, MA – April 24, 2020, First American Insurance Agency, an independent insurance firm, announced today the launch of a new online customer portal designed to enhance service and support for its customers, called CSR24.

The portal enables clients to access insurance ID cards, insurance documents, including renewal paperwork, request policy changes, and more. Clients can also submit claim photos, such as a cracked windshield.

For truckers, the portal allows the quick and straightforward downloading of certificates.

“During this unprecedented time or COVID-19, we need to make the insurance processes easier and improving communication for clients,” said Corey Murphy, President. “The portal speaks to our commitment to providing a more valuable and simplified experience for our clients. CSR24 allows easier access to their documents and information.”

The portal is accessible on any device via the agency’s website and requires a log-in and username. The agency will release a matching app later in the year.

 About First American Insurance Agency
First American Insurance Agency has been serving the Western Massachusetts community for over 30 years, specializing in personal, business, and group insurance. First American Insurance Agency is widely recognized for its work in the community. Service excellence, trust, and integrity. For more information visit